(+34) 605 256 162 info@pavanaservices.com
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Terms and Conditions

Terms and Conditions

Identification data

Responsible: Robert Baer
VAT NUMBER: X0058917Z
Registered office: Rúa das Pontes 4, Porto do Molle 36350 Nigrán, Pontevedra (Spain)
Contact: Email: info@pavanaservices.com Telephone: (+34) 605 256 162

General terms and conditions for orders placed online at pavanaservices.com

We would like you to familiarise yourself with the general terms and conditions (T & C) set out below, which establish the conditions for processing and organising your purchases.
The pavanaservices.com website offers for sale products for boating. To this end:

Formalization of the contract:

When you buy you are making a binding order. Once you have issued your order, we will immediately send you an email with the order confirmation. The binding contract is concluded when you receive the order confirmation from us and is valid for a period of one year. Please note that orders placed by bank transfer will be dispatched as soon as we have received payment of the full purchase price. Therefore, we kindly ask you to transfer the purchase price immediately upon receipt of the order confirmation, and in any case within 7 days.

Prices, shipping costs and delivery service:

The prices stated on the products on the date on which the registration is made shall apply. The prices set out are the final (total) prices, i.e. they include value added tax in Spain at the applicable legal tax rate.

Minimum age for contracting:

To contract our services you must be of legal age (+18 years).

Customer service:

If you have any questions, please contact us at info@pavanaservices.com

We also inform you that the European Commission has an online platform for resolving legal disputes, which can be found on our website at
legal disputes, which is available at the following link:https://ec.europa.eu/consumers/odr/

You will be able to submit complaints through the above-mentioned online platform to resolve legal disputes.

SECURITY

This website uses information security techniques in order to prevent unauthorised access to and theft of data. To achieve these purposes, the user/customer agrees that the provider obtains data for the purpose of authentication of access controls.

We offer 100% secure payment

In pavanaservices.com we guarantee that each of the transactions made is 100% secure.
All purchases you make on our website via credit card are guaranteed by the secure server of the bank Banco Santander, so that your data is protected and encrypted by the most advanced technology, so it is much safer to send your data to the Secure Server of the banks than paying at a gas station, restaurant, etc..

What happens when I send my details online?

When you make the purchase and choose the payment method, when you click on the Payment by card button, the website connects to the Secure Server, from that moment you enter the secure area and enter your bank details in the bank’s Secure Server, which ensures that the transaction meets the security requirements and carries out the transaction, after which confirmation of the transaction appears and the buyer returns to the shop.

Could someone know the encryption key?

Every time a user connects to a secure server, the server generates a random key for the session it is establishing with the user, while the client’s browser generates another key, also random, which is used to identify itself to the server.
If at the moment a secure connection is established, other users connect to the server, new keys are generated again to identify the participants in the connection.
The Secure Server ensures that the generated keys never match while multiple simultaneous connections are established.

How do I know that a secure connection has actually been established?

You can tell if you have connected to a Secure Server if the URL starts with “https://”. In addition, the most commonly used browsers indicate this graphically by means of an icon that shows the user whether or not there is a secure connection (for example, in the case of Internet Explorer, the yellow closed padlock appears).

What security protocol is used in transmissions?

Connections to the Secure Server use the latest specifications of the standard network security protocol: SSL.

Which financial institution guarantees the security of my transactions?

When you make a purchase with a debit or credit card on our website pavanaservices.com, a connection is established with the Banco Santander Secure Server, which provides all its experience and technological infrastructure to support all electronic transactions made on pavanaservices.com in a secure and efficient manner. When a payment request arrives at Banco Santander’s Secure Server, it is responsible for managing the authorisation or denial, in real time, of the payment for that purchase after verifying that all the details are correct for the payment to be made.

Where can I get more information?

If you would like more information on security issues, you can go to the information provided by Banco Santander on its website, www.bancosantander.es.

3D Secure

The Banco Santander gateway is compatible with the new secure internet payment protocols introduced by the Visa and Mastercard brands.
3D Secure is the most secure credit card payment system because it is able to authenticate the cardholder, guaranteeing that the customer using a card number is really the cardholder. This is done by means of a secret code that your own bank will provide you with and that only you will know, in most cases this code can be requested on-line. For more information, you can
consult your bank’s website or contact your bank.

Very important

Our website only accepts payment with credit cards that are secured (3D Secure), so you will need a special key to buy online that must be provided by the financial institution issuing the card, mentioning the need to have the virtual key of 3D Secure. We recommend using this 3D Secure system, you can be sure that you are the only one who can make purchases with the card, making it impossible to use it fraudulently on the internet, guaranteeing the total security of the transactions.

How do we protect your credit card payment?

pavanaservices.com uses a server based on one of the most reliable secure payment systems on the Internet: the SSL (Secure Socked Layer) security protocol. (For more information, visit www.ssl.com).
All your personal data and information you transmit to us travels in encrypted form over the network, and is protected and encrypted before being sent to us for processing.
For Visa and Mastercard payment only CES (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is CES compliant, the system will contact the issuing bank for the buyer to authorise the purchase. Once the bank confirms the authenticity, the card will be charged. Otherwise the order will be cancelled.
The payment gateway we use for your credit card payment is Banco Santander, which encrypts your data using the SSL 256-bit protocol. Our system does not store any bank details of your credit card, but goes directly to the bank’s Ecommerce POS (Point of Sale Terminal).

What is SSL?

The latest advances in browser and server technology have made it easier to use web services without worrying about electronic fraud. One example is Secure Sockets Layer (SSL), developed by Netscape, a security protocol submitted to the Internet Engineering Task Force (IETF) as an Internet draft. Basically, the protocol allows the browser and the server of a web session to authenticate each other and to protect the information that will subsequently flow between the two points. By using cryptographic techniques such as encryption and digital signature, the protocol:

  • Allows web browsers and web servers to authenticate each other.
  • Allows website owners to control access to particular servers, directories, files or services.
  • Allows sensitive information (such as credit card numbers) to be shared between the browser and the server, keeping it inaccessible to third parties.
  • It ensures that data exchanged between the browser and the server cannot be corrupted, either accidentally or deliberately, without detection.

Shipping policy

As a general rule, packages are dispatched within 48 hours of receipt of payment by our transport agencies present throughout Spain.

Transport costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders, and shipping costs will be applied to each one individually. We are not responsible for any damage to your package after shipping, but we do our best to protect all fragile items.

Return Policy

All our products are new, which means that they have passed all the manufacturer’s quality controls.

However, in the event that a defect appears in the product or for any reason the product does not meet your expectations and you wish to return it, please follow these instructions:

Send us an email to  info@pavanaservices.com explaining the problem.

Once the return has been accepted we will proceed to send our transport to collect it.

As soon as we receive the product we will proceed, if you wish, to refund the amount by the same means that was used in the payment, within a maximum period of 24 hours, or we will proceed to send another product to replace it, in case of damage or non-conformity.

It is essential for its return that the article contains all the accessories and supplements that come included and the packaging must be in the best possible condition to facilitate the process. If the product does not have the original packaging or is present deterioration, pavanaservices.com reserves the right to discount before the return an amount proportional to the loss of value that the product will have due to this fact.

REMEMBER that you have 14 working days from the date of purchase to withdraw from the contract and return the product. To do so, the product must be in perfect condition, without damage or perceptible use. No returns will be accepted if the product shows signs of having been used excessively.